Per the Data: Remote Work is Not a Phase in Legal

Is remote work merely a short-term necessity or will it have legs when it is again safe to work in the law firm office? As we head into one full year of remote work, I set out to see if there were data which would substantiate the direction of remote work.

What I learned paints a compelling rationale for remote work continuing. For some people, it might be for only one or two days a week. But the preference for a hybrid work model is clear.

There are two supporting dynamics:

  1. The economics of remote work were positive in 2020. Law firms will likely make changes, for instance in leases, to capitalize on this going forward.
  2. Attorneys made a positive adjustment to working from home and would like to retain some of that flexibility in the future.

In this post, I highlight a few of the interesting data points which I found. You can view and download (no registration) my full slide deck, “Remote Work is Not a Phase in Legal” here.

A key law firm financial metric is Profitability per Equity Partner. The results show that for Big Law and mid-sized law firms profitability grew significantly in the 12 months leading up to November of 2020. In part this was due to law firm rate increases established in December 2019 and to the Paycheck Protection Program (PPP), both on the income side.

Graph Profit per Equity Partner
Profit Per Equity Partner Growth 2019 and 2020

However, on the expense side, it is also due to law firms cutting overhead expenses in all but two categories, technology and Knowledge Management.

Graph Overhead Expense Growth
Overhead Expense Growth by Category 2109 and 2020

Both of the above charts are from a terrific resource, “2021 Report on the State of the Legal Market” by Thomson Reuters and Georgetown Law Center on Ethics and the Legal Profession. This report is chock full of data. I highly recommend reading it if you work in a law firm. And, as good attorneys say, “read the footnotes” for gems. You may also listen to the podcast, “Was the Pandemic a Tipping Point for Law Firms?” which is based on the report. Bob Ambrogi interviewed Jim Jones, Senior Fellow at Georgetown and Director of its Program on Trends in Law Practice. Mr. Jones is a contributor to the report. He adds interesting color to the report findings in this interview.

A funny thing happened while attorneys toiled from home. They appreciated the benefits. The greatest benefit to attorneys and staff is the time gained by not commuting. For time-keepers the extra hours per week can add up to several days per year of additional billable hours plus additional leisure time to boot.

Now 85% of attorneys want to work from home at least one day per week.

Image Remote Work
“Lawyers put in 20 extra work days when working from home,” Legal Cheek, Aishah Hussain, January 8, 2021

Finally, here is an infographic with a few of the more illustrative points regarding remote work in law firms. You may download the Remote Work infographic PDF here.

Remote Work is Not a Phase in Legal infographic

How does this compare to your experience of working from home this past year? What work model would you like to see going forward?

-Maureen

F5 Labs on Phishing in 2020

Last week in my post on Okta’s 2021 Businesses at Work report, I mentioned the F5 Labs 2020 Phishing and Fraud Report. It is cited in the Businesses at Work report for its warning on Office 365. In brief, that warning is that Office 365 is a rich target because if an attacker breaches Office 365, they have access to email and much more, including potentially to SharePoint and OneDrive. F5 Labs warns to use Multi-Factor Authentication (MFA) with Office 365.

The F5 Labs Phishing and Fraud report is full of useful information. It’s a tutorial on phishing, a source of exploit data, and a guide as to how to protect from phishing.

In this post, I share 3 of the many images in the report to tempt you to looking at the full report.

Phishing Incidents Dealt with by F5’s Security Operations Center – F5 Labs

We’ve known for years that phishing is the number one cause of data breaches. F5 Labs estimated, as shown above, that the number of phishing incidents in 2020 was projected to increase by 15% compared with 2019.

Sample Phishing Subject Lines – F5 Labs

As anyone who has an email inbox knows, phishing perpetrators are nothing if not topical. In addition, they prey on fear. These cyber-criminals were quick to capitalize on COVID-19. Starting in March 0f 2020, fear and false information about COVID-19 became a hot subject for phishing, as this list conveys.

Steps in a Phishing Attack – F5 Labs

The report explains financial fraud, deception techniques such as custom URLs, and the trajectory of phishing in the report. It concludes with pragmatic sections on “Protecting the Business” and “Protecting Users.”

F5 Labs also explains financial fraud, deception techniques such as custom URLs, and the trajectory of phishing in the report. Phishing is a challenging problem. It is social engineering. The attackers’ schemes mutate. We humans are the weak link. F5 Labs has useful research here, free tor the reading.

-Maureen

LINK App: New – List All Files

Here is another fantastic feature request from a LINK user.

Sometimes you need a list of every file in a folder or even in a Workspace in iManage Work or NetDocuments DMS. Search may not help as you don’t know exactly what you are looking for. Now in LINK you can create the list, annotate it, then Air Print, email, import to iManage or NetDocuments, or save in LINK to My Files.

To create the list, tap the ellipsis icon to the right of any folder or Workspace. Tap “List All Files.”

The list is displayed.

To annotate, tap the Paper & Pencil icon and mark away.

After annotating, you can use the icons in the lower right to Air Print, email, import to iManage, or save in LINK to My Files. Or, tap the X in the upper left to get a succinct menu with options to import, email, or save to My Files.

Don’t you love it? 🙂

-Maureen

LINK App: New Editor in our 3.8 Release

LINK now has a new rich text editor. We think that you will like the look of the new User Interface. In addition, the new editor provides a much more comprehensive set of editing tools.

New Font & Page Format Tabs

The new editor has four major formatting tabs:

  1. Font Formats, shown above
  2. Page Formats, show above
  3. Insert “+”, for inserting hyperlinks, tables, special characters
  4. Undo

Also, now when Send-and-File is on, the Envelope icon is green. Tap the Envelope icon to toggle Send-and-File on and off per email.

This new editor component is used to:
• Compose emails
• Compose calendar event bodies
• Compose Outlook notes
• Compose Outlook task bodies
• Create HTML notes that are saved directly in a mobilized file system (e.g., DMS or SMB shares)
• Create signatures in email settings

One of the things that I like about our new editor is that its behavior feels a lot like Word. Since we have muscle memory for Word, it’s a natural feel.

Let us know what you think!

-Maureen

LINK App: Add to Favorites & My Matters

New in LINK and by popular demand, you can now:

  1. Add a workspace, folder, or file to Favorites
  2. Add a a workspace to My Matters
My Matters & Favorites Image

Just tap the ellipsis menu to the right of the workspace, folder, or file name.

This 36 second video shows how quick it is to do so.

If you have questions, email us at: contact @ mobilehelix dot com.

-Maureen

Register for our ILTA Webinar on July 20th: Paperless? It’s Easy with the LINK App

ILTACON ended one week ago, are you caught up yet? 🙃

LOL. I am by no means caught up. I’ve got to-do lists and piles of sorted business cards. Plenty of follow-up yet to go. How about you?

If you were there, wasn’t ILTACON fantastic this year?

A View from a Booth

ILTACON 2019 was the first year of Joy. Not only do I mean the first year of ILTA’s vibrant new CEO, Joy Heath Rush, but the first year that ILTA felt truly back on-track.

ILTACON 2019 broke all attendance records, at over 3,500 legal techies comprised of over 1,800 members and 1,700 business partners. Over 800 members were first-timers, which is fantastic. I can imagine that some of the booth locations were poor at the Dolphin. We were fortunate to have good traffic and terrific interest in our LINK app.

Continue reading

Secure Email is Cracked; What Now?

cracked pixabay rotated broken-glass-2208593__480

By Seth Hallem, Moble Helix CEO, Co-founder, & Chief Architect

Secure email using S/MIME and OpenPGP is fundamentally broken. Our CEO explains the EFAIL vulnerability and why our LINK Email is not susceptible to EFAIL. What do we do next to protect email? 

On Sunday night, a team of researchers from Germany and Belgium dropped a major bomb on the world of encrypted email by describing a simple, widely applicable, and wildly effective technique for coercing email clients to release encrypted email contents through “Exfiltration channels.”[1] The concept is simple – by using a combination of known manipulation techniques against the encryption algorithms specified in the S/MIME and OpenPGP standards and lax security choices in a wide variety of email clients, the research team was able to intercept and manipulate encrypted emails such that large blocks of the encrypted text are revealed to a malicious server.

What is most brilliant (and most dangerous) about this attack, is that the attack does not require decrypting the email messages or stealing encryption keys. Hence, the attack can be deployed as a man-in-the-middle attack on the infrastructure of the internet itself, rather than requiring that a specific email server or email client is compromised.

The essential idea behind this attack is simple – HTML emails expose a variety of reasons to query remote servers to load parts of those emails. The simplest (and most common) example of this concept is displaying embedded images. Many marketing emails use tiny embedded images to monitor who has opened an email. This technique is so pervasive that many of us have become desensitized to clicking the “Allow images from this sender” prompt in Outlook. It is common practice for marketing emails to contain embedded images with essential content, which encourages users to allow the client to load all images in that message. However, doing so loads both visible images and tiny, single pixel images that marketing tools use to uniquely determine that we have opened the email message in question.

Continue reading

ILTA Webinar: Mobility for Lawyers – Greater Productivity and Ease of Use

Mobility is progressing rapidly. In the past 6 months, with our 3.4 release, our LINK app has added capabilities that enable lawyers to be truly responsive and productive from tablets and smartphones. 

View the recording of the webinar here. 

Continue reading

Mobile Helix LINK App at ILTACON 2017

Mandalay Bary Day_low

Twisting by the pool? Well, maybe on Sunday. Mandalay Bay has an 11 acre sand and surf beach pool. It’s incredible.

We are happy to once again be a Gold Sponsor for ILTACON 2017 at the Mandalay Bay Hotel, August 13th – 17th.

Once you drag yourself away from the pool, stop by and say hi at our booth, 703. 

We will be demonstrating LINK’s two new features:

  • Annotating PDFs within the LINK secure container app
  • Secure editing of a doc with the Microsoft Word for iOS apps using Azure AD IRM

To see a short video demo of LINK in action please click HERE

Visit us in booth 703 to see a demo of the LINK app for lawyers. See you in Las Vegas!

Continue reading

Is Your Data Safe? The Challenge of Client-side Security for Law Firms

Our CEO, Seth Hallem, spoke at the NetDocuments executive summit, ndElevate 2017, on May 23rd.

Seth’s presentation focused on three actionable ways for law firms, and any enterprise, to protect client-side data. We are sharing his slides from ndElevate below. If you have any comments or questions, we’d welcome hearing from you. Please write to contact at mobilehelix.com.

Thank you to NetDocuments for an excellent summit!