Author Archives: Maureen

Okta Sees a COVID-19 “Zoom Boom”

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If you have an office job, you likely now WFH (work from home). The odds are that you have found yourself on at least a handful of video teleconference calls in the past four weeks. There is no question that video conference services have been the backbone of the information workforce during this month of “stay-at-home”. Teachers, students, courtrooms, and television shows are going live from homes all over America.

In the process of doing research, I happened to find this April 8th post by Hector Aguilar, Okta’s President of Technology, How COVID-19 Is Changing the Way We Work: Zoom Boom + MFA is the Way. Okta is a leader in identity management and Multi-Factor Authentication. Therefore, Okta has a unique and vast window into the usage of cloud services.

We all know anecdotally that Zoom usage has been rocketing. This is the first data that I have seen comparing Zoom to other video conference services.

Percentage Increase in Unique Daily Users of Zoom, Cisco WebEx, and Ring Central from 2/24/2020 to 3/27/2020
Source: Okta

From February 28 to March 27, Cisco’s WebEx and Ring Central’s unique daily users were up about 50%, but Zoom’s were up 200%.

Zoom’s adoption has been nothing short of incredible. From yoga teachers to grandparents, people are thrilled with its ease of use. I have used quite few of the video conferencing services. Out company tried Zoom over two years ago and never looked back. Both the ease of use and the pricing were  a world apart from the other services.

Zoom has had a challenge-laden couple of weeks as the onslaught of users and attention by security analysts have exposed vulnerabilities. Some, such as “Zoom-bombing,” where intruders disrupt a session, can be managed with existing policies. Others are more serious. Zoom is reporting fixes weekly. They report that they have removed the use of the Facebook SDK in their iOS app, which was sending user data to Facebook.

School districts have banned usage of Zoom. There are three class-action law suits against Zoom.

Zoom announced yesterday that they have formed a CISO Council and an Advisory Board to look at ways to address Zoom’s security and privacy issues, with CISOs from VMware, HSBC, NTT Data, Netflix, and more participating. In what would appear to be a major coup for Zoom, Alex Stamos, former CSO at Facebook, now at Stanford, tweeted on April 8th that he will join Zoom as an outside advisor.

I’m optimistic that they will resolve most of these issues. Zoom has a lot to gain by doing so.

-Maureen

April 9, 2020

We Want to Help – Special LINK Offer

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If our LINK app can help you to provide business continuity to your attorneys and staff in this unprecedented time, we want to get LINK in your hands.

We are extending this special offer:

  • Our free LINK app trial duration is now 90-days
    • Applies to trials which begin before August 31, 2020
  • You may add unlimited users
  • This will be a full production deployment including all of LINK’s security measures

LINK is best-suited for firms or departments of 30 users and up.

LINK’s server software is deployed on VMs on-prem, behind your firewall.

With LINK it’s easy and secure to work from tablets and smartphones. LINK is an encrypted, containerized mobile app, integrated with iManage, NetDocuments, email, Office 365, and the firm intranet. Lawyers and legal staff can review, annotate, compare, edit, and email documents with LINK.

We are happy to:

  • Tell you more about LINK
  • Show you a demo via Zoom
  • Describe the trial further

If I can help you, please email me at: maureen at mobilehelix dot com.

–Maureen, President & COO

https://vimeo.com/364632659
Learn about what you can with LINK in this 2.5 minute video.

Statement on COVID-19 Business Continuity from Mobile Helix

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At Mobile Helix, all of our employees have been working from home for several years. We are fully up and running and supporting our customers. Employees may exercise the flexibility which they may need to balance new work and home circumstances.

We have encouraged our LINK app customers to add as many users as needed. We are fortunate to have wonderful, loyal customers. We are happy to help them respond quickly to enable their attorneys and staff to work from home.

-Maureen Blando maureen at mobilehelix dotcom

A Decade in Legal Tech – 5 Surprises – UPDATE

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Travel back in time to 2010. What was appended to your hand back then? A BlackBerry?  Perhaps the least anticipated change in legal is the decline in usage – to nearly zero – of the BlackBerry smartphone. I was rarely separated from my CrackBerry. It changed everything. Always connected. 

Here’s my take on five changes in legal tech in the last decade.  One caveat, I work mainly with documents, email, mobility, and security. Therefore, I see just a sliver of legal tech. You surely have seen others.

BlackBerry and iPhone 11 Smart Phones

1. BlackBerry ⬇️…iPhone #1

In 2011, 40% of attorneys responding to the ABA Tech Survey used BlackBerries. 

UPDATE:

The ABA 2019 Technology Survey shows the iOS usage has reached a record high of 79.2%. Android has slipped to 18.4%.

Image from iPhoneJD.com

Here are the ABA 2018 Technology Survey data on smartphone usage by lawyers:

  • iOS – 68%
  • Android – 25%
  • BlackBerry – 2%
  • Windows – 1%
  • None – 5%

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ILTACON ended one week ago, are you caught up yet? 🙃

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LOL. I am by no means caught up. I’ve got to-do lists and piles of sorted business cards. Plenty of follow-up yet to go. How about you?

If you were there, wasn’t ILTACON fantastic this year?

A View from a Booth

ILTACON 2019 was the first year of Joy. Not only do I mean the first year of ILTA’s vibrant new CEO, Joy Heath Rush, but the first year that ILTA felt truly back on-track.

ILTACON 2019 broke all attendance records, at over 3,500 legal techies comprised of over 1,800 members and 1,700 business partners. Over 800 members were first-timers, which is fantastic. I can imagine that some of the booth locations were poor at the Dolphin. We were fortunate to have good traffic and terrific interest in our LINK app.

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We’re an official NetDocuments ISV Partner!

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We’ve been a NetDocuments partner for years. Recently, with Leonard Johnson heading up their partner ecosystem, NetDocuments have formalized their NetDocuments ISV Partner Program. We have used their REST APIs to give NetDocuments users access to their documents and their email in the same encrypted container app, LINK. NetDocuments is committed to the platform approach wherein both Independent Software Vendors and NetDocuments customers can develop solutions for optimizing their workflows using the REST APIs.

It’s easy to review, compare, annotate, file, and email documents all within our LINK app. LINK also offers a managed integration with the Microsoft Office apps for editing on an iPad or smartphone.

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Mobile Document Review with the LINK Viewer

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For easy and secure document review, we have integrated our own document viewer in our LINK app. When you tap on a document name in LINK, it automatically opens in the LINK document viewer. LINK renders all documents as a PDF for high fidelity to the original. If there are Tracked Changes or redlines in the document, they are rendered as well. Or, you can elect to accept them and view a clean copy of the document.

https://vimeo.com/329461561
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ILTA LegalSEC Summit 2019 Redux

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We are back from a busier than ever ILTA LegalSEC Summit. People attend LegalSEC to genuinely learn how they can keep their law firms protected. This is no easy feat because cybersecurity is a moving target. While Big Law firms participate, there is great value for small and medium sized firms where there might not be a CISO. The Director of IT or network engineer might be the security department. The two or three days at LegalSEC are packed with information.

This year the well-received keynote by William R. Evanina, Director of the National Counterintelligence and Security Center, was recorded. Another popular session was “Leverage These Free Resources to Up Your Security and Governance Game.” Both of these and several other LegalSEC 2019 sessions can be heard at no cost by ILTA members, here.

Heads up, save the date. Next year’s LegalSEC Summit 2020 will be June 1-3 and the location…San Antonio at the Marriott Riverwalk. If you have visited the Riverwalk you know that this is a fantastic location. Hope to see you there.

Mobile Helix LINK at ILTA LegalSEC Summit 2019, June 3-5

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We love LegalSEC!

and we are a sponsor again this year. We will be at Table number one showing LINK’s latest mobile DLP features.

Stop by to say hi and to see a LINK demo. Our LINK app’s encryption, containerization, and authentication provide strong security for your documents and data. Now LINK offers key word and metadata filtering, recipient checking, and restriction on emailing files from classified workspaces.

This year’s keynote speaker is William R. Evanina, Director of the National Counterintelligence and Security Center.

Register here

ILTA LegalSEC Summit 2019 Keynote Speaker William R. Evanina

LegalSEC Summit 2019 is designed for technology professionals at every level who manage security, information governance and data privacy tech projects and initiatives in support of the practice of law. This exciting two-day Summit offers premier learning and a connected networking environment to focus on information security challenges faced by the legal industry.

See our LINK App at iManage ConnectLive 2019, Times Square

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iManage ConnectLive 2019 Proud Sponsor
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