Some interesting and thought provoking data on legal use of Mobile Technology from the ABA Techreport 2014¹, highlighting a significant “Legal Mobility Disconnect”. Though 91% of lawyers use a smartphone, and 49% are increasingly using tablets, work related mobile device use by lawyers remains limited to checking email (95%) only.
This is surprising. The ABA Legal Technology Survey shows that lawyers, like the rest of us, use mobile devices increasingly frequently in their personal lives. For example, camera (used by 66% of legal smartphone users), GPS/Maps (77.5% of legal smartphone users), Instant messaging /Chat (44% of legal smartphone users), and Text Messaging (73% of legal smartphone users).
In addition, though lawyers regularly download apps to their mobile devices for personal use (as reference, by October 2014, 85 billion apps had been downloaded from the App Store²), the majority of lawyers have never downloaded a legal-specific app (57%) or a business app (55%) to their smartphone or tablet. This highlights a significant Legal Mobility Disconnect. Most lawyers surveyed are failing to use their mobile devices to their fullest potential for work.
Why is this and what will it take to reverse this trend? Security, cost and complexity are the most often cited barriers to mobile adoption in studies of mobile enterprise adoption³. These are good reasons why lawyers have been reluctant to embrace mobility for their work.
However, there is another critical reason for the “Legal Mobility Disconnect” that has yet to be discussed. That is usability / ease of use. Since the mobile computing revolution began in 2007 with the arrival of the iPhone, we have become very sophisticated and discerning mobile users. We are quick to embrace new capabilities that are truly valuable and are easy and intuitive to use. Until this is true, new capabilities remain niche and unused, embraced only by the most geeky early adopter users.
What do we mean by usability / ease of use in a legal context? Well, we have a lot to say on this topic that we will share in blog posts to come. In addition, we are working hard to deliver a new mobile app designed specifically for lawyers that addresses this problem.
Please stay tuned – there is a more coming soon on the Legal mobility disconnect.